We have been receiving many phone calls and email in reference to how to log into the new Zendesk System for the first time.
To alleviate this concern please ensure you are complete the steps below when logging into Zendesk for the First time.
Go to https://pthsd.zendesk.com/hc/en-us to open the Help Desk Web Portal
In the top bar (shown below) click "Sign In"
On the Log in Screen Click
Please Note: Do enter your username and password into the email and password boxes on the right as login will fail.
Select your Pthsd.net user account or sign in using your pthsd.net user account.
Click ALLOW to provide Zendesk Access your district Google account
Step 6: You Are now logged into Zendesk Help Center.
To submit a ticket simply click in the top bar
If you are still having Issues changing your password, please contact the TSS Help Desk by dialing 4444 from any district phone so we can assist you over the phone.