Please ensure you are complete the steps below when logging into Zendesk.
Go to https://pthsd.zendesk.com/hc/en-us to open the Help Desk Web Portal
In the top bar (shown below) click "Sign In"
On the Log in Screen Click
Please Note: Do enter your username and password into the email and password boxes on the right as login will fail.
Select your Pthsd.net user account or sign in using your pthsd.net user account.
Click ALLOW to provide Zendesk Access your district Google account the first time you access Zendesk.
Step 6: You Are now logged into Zendesk Help Center.
To submit a ticket simply click in the top bar