Genesis Login Issue after Password Change (Macbook Users)

 

 If you are unable to login to Genesis after resetting your password, please complete the following steps on your computer to resolve the issue:

 

1. Open Self Service:  

 

2. Login to Self Service using your District Username and Password: 

 

 

3. Under Featured find Fix My Keychain and Click Install: 

 

4. Click Install Again on the box that pops up: 

5. Your computer will reboot 

 

Upon Reboot please attempt to log into Genesis again

You will also need to re-enter your new password for both Google Drive and your Email account.

 

If this does not resolve your issue or you receive an error please contact the Help Desk at extension 4444 or open a trouble ticket. 

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