Error when sending a distribution list email from Genesis in Apple Mail

Issue:  You are receiving the following error, or something similar,  when attempting to send an email to multiple recipients from a Genesis created email list. 

 

 

Cause: 

Genesis, by default,  is setup to create the distribution list for Outlook instead of Apple Mail. 

Outlook   uses an email separator of a semi colon (;) while Apple Mail   uses an email separator of a comma (,). This causes email addresses separated by a semi colon in Apple mail to appear as one long run-on email address instead of separate email addresses.

 

 

Resolution: 

Please complete the following steps to change the Email delimiter to a comma:

 

Please Note: You will only need to complete this once. 

 

1. Open Genesis and Log in 

 

2. Click on the Red Lock Icon  in the upper right hand corner. 

3. Under My Preferences Find the Email Delimiter section 

4. Place a comma (,) in the box next to email delimiter.

5. Click Accept

Once this is completed, please recreate your Distribution email list in Genesis and attempt to recreate your email.

 

If this does not resolve your issue or you receive an error please contact the Help Desk at extension 4444 or open a trouble ticket. 

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